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Case file · VS-004

Customer, vehicle & service

One timeline for a customer, their car and every visit to the workshop.

Year
[[TODO: year]]
Industry
Automotive & Mobility · Enterprise & Transformation
Role
Product designer
Brand
Tata Motors

Brain: Customer 360, Vehicle 360, lifecycle journeyHeart: motion landing, phone app screens

Details generalised for confidentiality.

screenshots incoming — real crops replace this sketch

Work performed

  • Customer 360 and Vehicle 360 (PV/EV) with an after-sales timeline
  • Customer interaction hub: motion landing, digital leads, customer profile, lifecycle journey, lead sources
  • Service transformation and a service-promise app
  • A passenger-vehicle service app
  1. 01 · Trigger

    [[TODO]]

  2. 02 · Design question

    [[TODO]]

  3. 03 · What I designed

    Customer 360 and Vehicle 360 (PV/EV) with an after-sales timeline · Customer interaction hub: motion landing, digital leads, customer profile, lifecycle journey, lead sources · Service transformation and a service-promise app · A passenger-vehicle service app

  4. 04 · Impact

    [[TODO]]